Question 1

How do I place an order?

Accepted Answer

Choose a colour, size and quantity on any product, add it to your bag and check out. You will need a free account so we can keep your orders together and contact you about delivery.

Question 2

How do I pay?

Accepted Answer

Cash on delivery only for now. You pay the rider in cash when your parcel arrives, so there is no card or advance payment needed.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes, as long as it has not been shipped yet. Message us on Instagram with your order number as soon as possible and we will update or cancel it for you.

Question 4

Do I need an account to track my order?

Accepted Answer

No. Enter your order number and the phone number you ordered with on the Track order page.

Question 5

Where do you deliver?

Accepted Answer

All over Pakistan, to any city or town our courier partners reach. We do not ship outside Pakistan yet.

Question 6

How long does delivery take?

Accepted Answer

Orders are dispatched within 2–4 working days and usually arrive in 3–5 days.

Question 7

How much is delivery?

Accepted Answer

Delivery is a flat Rs. 250 anywhere in Pakistan, and free on orders over Rs. 10,000.

Question 8

Where is my order?

Accepted Answer

You can check its status any time with your order number and phone number. When it is on the way, please keep the cash amount ready for the rider.

Question 9

Which abaya size should I choose?

Accepted Answer

Abaya sizes are the length in inches from shoulder to hem: 52 suits around 5′0″, 54 → 5′2″, 56 → 5′4″, 58 → 5′6″ and 60 → 5′8″. If you like to wear heels, go one size up.

Question 10

What if I am between sizes?

Accepted Answer

Each product page lists its available sizes. If you are unsure, send us your height and usual size on Instagram and we will suggest the best fit.

Question 11

Will the colour look the same as the photos?

Accepted Answer

We show every colour as accurately as we can, but screens differ, so a shade can look slightly lighter or darker. Ask us and we will happily send an extra photo or video of any colour.

Question 12

Can I exchange an item?

Accepted Answer

Yes, within 7 days of delivery if the item is unworn with tags attached. Message us with your order number to arrange it.

Question 13

What if something is wrong with my order?

Accepted Answer

If an item arrives damaged or is not what you ordered, message us straight away with your order number and a photo, and we will sort it out.

Question 14

How should I care for my abaya?

Accepted Answer

Wash gently in cold water, hang to dry and iron on low heat. Check the label on each piece for any specific care instructions.

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